agam FAQ

To verify your account and unlock withdrawal, we require two documents: (1) a government-issued ID (passport, driving licence, or national ID card), and (2) proof of address dated within the last three months (utility bill, bank statement, or rental agreement). Provide clear photos or scans of both documents through the KYC section of your agam account. Our verification team reviews submissions within hours during business hours; you'll receive an email confirming approval or requesting clarification. For users in Jakarta, Surabaya, Bandung, and other major Indonesian cities, KYC typically completes within one business day. If your documents are rejected (blurry, expired, or incomplete), we'll tell you why and ask you to resubmit corrected versions. Once approved, your account is fully verified for all withdrawal methods.

On the login page, click "Forgot your password?" and enter the email address linked to your agam account. We'll send a password-reset link to that email; the link expires after 24 hours for security. Click the link, choose a new password (minimum 8 characters, with uppercase, lowercase, and a number), and confirm. You can then log in with your new password immediately. If you don't receive the reset email, check your spam folder, or contact our support team to verify your account email and resend the link. If you've lost access to your registered email address, our support team can update your email after confirming your identity through account details and verification documents.

We recommend: (1) use a unique, strong password (not a birthday or phone number), (2) do not share your password with anyone, (3) log out after each session, especially on shared or public devices, (4) check your login activity in the account settings and review any unfamiliar device logins, and (5) contact support immediately if you notice unfamiliar activity, unexpected withdrawals, or emails about login attempts you didn't make. agam encrypts your password and uses standard security protocols to protect your account. If your account is compromised, our support team can freeze transactions, reset your password, and investigate unauthorised activity. Report any suspected fraud as soon as possible.

We accept multiple payment methods for deposits: mobile wallets (DANA, e-wallet, mobile banking, local payment, online payment), e-wallet (QR-code payment standard), and direct bank transfer (mobile banking, local payment, online payment, e-wallet). Each method has instant or same-day processing. Choose your preferred method during deposit, and the funds appear in your agam balance within minutes for digital wallets or 1-2 hours for bank transfers during business hours. Withdrawal uses the same methods—select your withdrawal destination, verify the amount, and our system processes it subject to verification checks. If a deposit doesn't appear, contact support with your transaction reference; we can investigate and manually credit your account if the transfer was completed on your bank's side but didn't reach us.

If a deposit fails (e.g., due to insufficient funds, network error, or timeout), your agam account is not charged; you'll see a "transaction failed" message, and the funds remain in your bank or wallet. Retry the deposit with corrected details. If you were charged but the funds did not appear in your agam balance, do not retry—instead, contact support with your bank transaction reference or wallet receipt. We can confirm whether the transfer reached our payment processor and manually credit your account if needed. For withdrawals, if a withdrawal request fails (e.g., incorrect bank details, closed account), we'll notify you by email and reverse the funds to your agam balance. You can then retry with correct details or contact support for assistance. Processing delays are rare, but if a withdrawal takes longer than expected, check your email for any verification requests and contact support if unsure.

agam does not charge deposit or withdrawal fees. However, your bank or digital-wallet provider may deduct a small fee for transfers or international payments (if applicable to your region). Any such fee is set by your bank, not by agam, and will be detailed in your bank's transaction confirmation. When you deposit via mobile banking, local payment, online payment, or e-wallet, the amount you enter is what is credited to your agam balance; no hidden fees are applied by us. When you withdraw, the amount you request is processed directly to your chosen method. If you notice an unexplained deduction, contact your bank or wallet provider first; if the issue involves agam's side, contact our support team with your transaction details.

agam offers four main game categories: (1) Live-dealer tablesblackjack, roulette, baccarat, Dragon Tiger, Sic Bo, and other table games streamed live from certified studios with professional dealers and multiple table limits to suit all budgets; (2) Sportsbookbetting on football (Liga 1, Piala AFF, Piala Indonesia, Champions League, Premier League), motorsports (MotoGP), and esports (Mobile Legends, Free Fire, PUBG Mobile) with game information and match tracking; (3) SlotsAviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, Fish Hunter, and other games with certified random number generators and transparent rules; (4) Esportsdedicated markets for Mobile Legends, Free Fire, PUBG Mobile tournaments and matches with competitive odds. All games are available on the agam mobile app and web browser. Rules for each game are displayed in-app; contact support if you need clarification on any game mechanic.

agam's bonus offers vary by promotion and season (e.g., Idul Fitri, Idul Adha, Imlek, Nyepi, and Liga 1 tournament periods). A typical welcome bonus for new accounts includes a match deposit (e.g., non-specific info of your first deposit up to a set amount) subject to wagering requirements—meaning you must place qualifying bets equal to a multiple of the bonus before you can withdraw winnings. Bonus terms always specify the eligible games, minimum odds, bet limits, and time window to use the bonus (e.g., 7 days). Read the full terms before claiming any bonus; contact support if anything is unclear. Bonuses cannot be withdrawn as cash; they must be played through on games and markets as stated. agam reserves the right to cancel a bonus and void associated winnings if bonus terms are violated (e.g., betting at unfavourable odds to lose the bonus amount intentionally). Current promotions are displayed in the "Promotions" section of your agam account.

To request deletion of your personal data, contact our support team via email at [email protected] or through the "Data Rights" section in your agam account settings (if available). Include your full name, account email, and a clear statement that you request deletion of all personal data agam holds about you. Note that agam is required by law to retain certain account and transaction records for financial and anti-money-laundering compliance, typically for 5-7 years; we cannot delete these records, but we can anonymise them if permitted by law. Other personal data (your name, address, phone number, payment methods) can be deleted upon request, subject to any legal hold on your account (e.g., during a dispute or investigation). We will confirm receipt of your request within two business days and notify you of the outcome (approved with a deletion date, or explanation of any restrictions). Full details on data handling are in our [[Privacy Policy]].

Email our support team at [email protected]Include your account email, the subject of your question (e.g., "KYC verification", "withdrawal issue", "game rule question"), and a clear description of what you need help with. We aim to respond within 24 business hours during weekdays (Monday–Friday, 08:00–18:00 in major time zones including Jakarta, Surabaya, Medan). For urgent issues (e.g., account compromise, unexplained withdrawals), use live chat in the agam app for a faster response. Email is best for complex issues that need document upload or detailed investigation. When you email, save our response for your records; if you need to follow up, reply to the same email thread with your new question or additional information. For data-deletion requests and formal complaints, email is the preferred method so we have a written record.

agam's services are available only in jurisdictions where online gaming is permitted by local law. We operate primarily in regions across Southeast Asia, but local laws vary. agam cannot guarantee access from all countries, and some regions may have restrictions on online betting or casino games. By creating an account and using agam, you confirm that you are accessing us from a supported jurisdiction and that your use complies with applicable local law. You are solely responsible for verifying whether agam's services are legal in your region before you register or deposit funds. If you are unsure, contact our support team or consult local legal advice. agam reserves the right to restrict or close accounts if we detect access from restricted jurisdictions or if a user violates local gaming laws. For specific information on whether agam is available in your location, see our [[Legal Notice]] page.